August 25, 2020
Customer Success at the Edge:
How to Create a Customer-Centric Startup Culture
Are you ready to level up your customer success and support teams?
Keeping and retaining happy customers is tough. While your startup may have a customer success team, it really does require a cross-department effort to keep customer success, marketing, and product in alignment.
Not only is customer success handling the day-to-day interactions with your consumer base, they’re also handling referrals and renewals, pinpointing upsell and cross-sell potentials, communicating with support, sales, and engineering teams, and play an important role in your company’s product roadmap.
Join us for a bare-all discussion regarding:
How your customer success team plays into the development and growth of your company -- apart from keeping customers happy
Best practices you should implement between your customer success team and your sales, product, support, and marketing teams
How customer success should be working with customer marketing
The best way for customer success to communicate efforts across all teams
Intended Audience: perfect for customer success team members and managers and founders at early-stage and growth-stage startups.
Speakers -- TO BE ANNOUNCED!
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